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Work through the lesson

Use these explanations alongside the slide guide. Expand any section to read its full explanation.

Before the demonstration

• Your assigned responsibility
• The correct training record
• Evidence of the result

Today’s outcome
An auditable effective correction appears while original signed attendance remains intact.

Read the full explanation

Before we begin, check these prerequisites: R01; scoped fictional exception; unlocked period; documented training reason. The intended outcome is: An auditable effective correction appears while original signed attendance remains intact. Keep a note of the training identity and date so that you can recognize the result. We will pause before any action that your role or the exercise does not authorize.

The correct exception

• From a report exception open Resolve Exception for the intended staff ID/work date

In this step
Confirm the staff identity and work date before opening the decision form. Similar names and adjacent dates are easy to confuse. Resolve the exception attached to the evidence you actually reviewed.

Read the full explanation

From a report exception open Resolve Exception for the intended staff ID/work date. Confirm the staff identity and work date before opening the decision form. Similar names and adjacent dates are easy to confuse. Resolve the exception attached to the evidence you actually reviewed. I will pause here so you can identify the control or result that tells us where we are in the workflow.

Original and effective data

• Inspect original event, current effective decision and prior history

In this step
Read the original events alongside the current decision and earlier history. The effective report result may include an existing resolution. Understanding that distinction prevents a second correction from concealing the first.

Read the full explanation

Inspect original event, current effective decision and prior history. Read the original events alongside the current decision and earlier history. The effective report result may include an existing resolution. Understanding that distinction prevents a second correction from concealing the first. I will pause here so you can identify the control or result that tells us where we are in the workflow.

Resolution details

• Choose an allowed resolution for that exception and enter required corrected values, reason and evidence note

In this step
Choose a resolution the form allows for this exception. Enter only supported corrected values and document the reason and evidence. A location override or itinerary link can require additional authority beyond ordinary attendance resolution.

Read the full explanation

Choose an allowed resolution for that exception and enter required corrected values, reason and evidence note. Choose a resolution the form allows for this exception. Enter only supported corrected values and document the reason and evidence. A location override or itinerary link can require additional authority beyond ordinary attendance resolution. I will pause here so you can identify the control or result that tells us where we are in the workflow.

The updated report

• Submit and return to the originating report
• verify effective classification and retained original evidence

In this step
Return to the report after saving and check the effective classification. Also confirm that the original evidence and the reason remain traceable. A successful form submission alone is not the whole verification.

Read the full explanation

Submit and return to the originating report; verify effective classification and retained original evidence. Return to the report after saving and check the effective classification. Also confirm that the original evidence and the reason remain traceable. A successful form submission alone is not the whole verification. I will pause here so you can identify the control or result that tells us where we are in the workflow.

Locked periods

• For a locked period stop and ask the report-lock authority to follow the reopen process
• do not switch to an older review path to bypass it

In this step
A locked period belongs to the report governance process. Refer the case to the person with reopen authority. Switching to another screen to evade a lock would undermine the approved period and its evidence.

Read the full explanation

For a locked period stop and ask the report-lock authority to follow the reopen process; do not switch to an older review path to bypass it. A locked period belongs to the report governance process. Refer the case to the person with reopen authority. Switching to another screen to evade a lock would undermine the approved period and its evidence. I will pause here so you can identify the control or result that tells us where we are in the workflow.

Common problems

• Changing the wrong date/employee
• assuming all resolution types apply to every exception
• treating an authorized absence as a leave allocation transaction

A useful support report
The task and record
The expected result
The actual message
The authorized next step

Read the full explanation

Let us consider the mistakes that can disrupt this workflow. Changing the wrong date/employee; assuming all resolution types apply to every exception; treating an authorized absence as a leave allocation transaction. Describe what you expected and what the application actually showed before choosing a remedy. Preserve the relevant record and error. The role responsible for a review or configuration change should make that decision. Do not borrow broader access simply to finish the exercise.

Guided practice

• Resolve a prepared missing checkout using a documented training departure time; verify the report and history
• Explain what to do for a prepared locked-period case

Evidence to show
The correct training case
The result or permitted decision
Your explanation of the next step

Read the full explanation

Now it is your turn. Resolve a prepared missing checkout using a documented training departure time; verify the report and history. Explain what to do for a prepared locked-period case. Work within the assigned training role. When you finish, show the result and explain which identity and date it belongs to. If the exercise includes a restricted action, explain the decision and its authorized owner rather than carrying it out without approval.

Practice debrief

• Correct context and permitted action
• A result you can trace
• A clear next step if blocked

Expected result
An auditable effective correction appears while original signed attendance remains intact.

Read the full explanation

The expected outcome is: An auditable effective correction appears while original signed attendance remains intact. Walk me through the record you used and the result you found. Explain these workflow checkpoints in order: From a report exception open Resolve Exception for the intended staff ID/work date. Inspect original event, current effective decision and prior history. Choose an allowed resolution for that exception and enter required corrected values, reason and evidence note. Submit and return to the originating report; verify effective classification and retained original evidence. For a locked period stop and ask the report-lock authority to follow the reopen process; do not switch to an older review path to bypass it. For an exception, name the evidence you would preserve and the person with authority to take the next action.